Shipping policy
Tomell Watches Shipping Policy
Shipping Options and Delivery Times:
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Free UK Shipping: Delivery time 3-5 working days.
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Free Worldwide Shipping: Delivery time 7-14 working days on orders over £100.
Customs, Taxes, Duties, and Fees:
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Tomell Watches is not responsible for any import duties, taxes, customs fees, brokerage fees, or any other charges issued by your local government.
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These charges are the responsibility of the recipient and are collected directly by your local government.
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Since these duties and taxes vary between countries and states, we cannot provide an estimated cost. For more information, please contact your local customs office.
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Shipping fees and taxes will not be refunded for packages refused due to VAT/duties.
Support and Contact Information:
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For questions about carriers, shipping times, and tracking, contact our customer support team at info@tomellwatches.co.uk
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If there are any issues with your order’s shipping, please reach out to us. We will assist in recovering the item to the best of our abilities, but no replacement or refund will be provided until the item is successfully returned or confirmation of its return is provided.
Lost or Damaged Orders:
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In case of issues, we will assist you in recovering the item, but a replacement or refund will only be provided once the item is returned or proof of return is confirmed.
This shipping policy is designed to provide transparency and clarity to our valued customers. Should you have any further questions, please do not hesitate to contact us at info@tomellwatches.co.uk