FROSTED ROYAL ROSE GOLD

  Specifications

• Glass: Sapphire crystal(Scratch Resistant)
• Strap Material: Stainless steel 316L, 25mm
• Case: Stainless Steel 316L
  
• Case Diameter: 41mm
  
• Case Thickness: 11mm
• Strap Width: 15mm
• Movement: Japan Quartz 
• Water Resistance: 10 ATM
• Caseback: Sapphire Crystal 
• Adjustable Length Straps: YES
  
• Dial: Luminous and Instantaneous date function.
• Warranty: 24 months 
  

Tomell Watches Shipping Policy

Shipping Options and Delivery Times:

• Free UK Shipping: Delivery time 3-5 working days.

• Free Worldwide Shipping: Delivery time 7-14 working days on orders over £100.

Customs, Taxes, Duties, and Fees:

• Tomell Watches is not responsible for any import duties, taxes, customs fees, brokerage fees, or any other charges issued by your local government.

• These charges are the responsibility of the recipient and are collected directly by your local government.

• Since these duties and taxes vary between countries and states, we cannot provide an estimated cost. For more information, please contact your local customs office.

• Shipping fees and taxes will not be refunded for packages refused due to VAT/duties.

Support and Contact Information:

• For questions about carriers, shipping times, and tracking, contact our customer support team at info@tomellwatches.co.uk

• If there are any issues with your order’s shipping, please reach out to us. We will assist in recovering the item to the best of our abilities, but no replacement or refund will be provided until the item is successfully returned or confirmation of its return is provided.

Lost or Damaged Orders:

• Once an order is dispatched, Tomell Watches is not responsible for any losses or damages. It is the customer's responsibility to follow tracking information and contact the postal service to ensure safe and timely delivery.

• In case of issues, we will assist you in recovering the item, but a replacement or refund will only be provided once the item is returned or proof of return is confirmed.

This shipping policy is designed to provide transparency and clarity to our valued customers. Should you have any further questions, please do not hesitate to contact us at info@tomellwatches.co.uk

Tomell Watches Return Policy

We want you to feel confident in your purchase, which is why we offer a 28-day return policy on all full and on Sale-priced items. If your new watch isn’t quite right, you can return or exchange it hassle-free.

Return Eligibility:

• We only accept returns for purchases made through www.tomellwatches.co.uk.

• Items must be returned in their original condition, unworn, with stickers intact and tags attached.

• Sale or promotional items can be returned.

Return Shipping Costs:

• For orders under £100, customers are responsible for all return shipping costs.(UK is Free of charge)

• For orders over £100, Tomell will reimburse return shipping costs up to £30. (UK is Free of charge)

How to Return or Exchange an Item:

1. Request a return or exchange within 28 days of receiving your order by filling out the form at www.tomellwatches.co.uk/returns.

2. Once approved, you will receive an email with the return shipping address and label.

3. Send the item(s) back to Tomell using a reputable postage service with tracking, as we are not liable for any lost returned items.

4. All returned items will be assessed before processing an exchange or refund.

Contact Information: If you have any questions or need further assistance, please reach out to us at info@tomellwatches.co.uk.

This policy is designed to ensure a smooth and transparent return process, giving you confidence in every purchase. Thank you for choosing Tomell Watches.

TOMELL LONDON WATCH WARRANTY POLICY.

1. Thank You for Choosing Tomell London

We appreciate your purchase of a Tomell London timepiece. Our watches are crafted with precision, tested to meet the highest quality standards, and designed to bring you lasting enjoyment. Each Tomell watch is manufactured with meticulous care and attention to detail.

2. Water Resistance

If your watch does not have the words "Water Resistant" or a specific water resistance rating (e.g., 3ATM) engraved on the back of the case, it is not water-resistant. Avoid exposing non-water-resistant watches to moisture, as this may cause movement damage.

• 3ATM Water Resistance: Your watch can withstand minor splashes but is not suitable for showering, swimming, or submersion in water.
• Ensure the crown is fully pushed in to prevent water entry.

Important: Water damage resulting from misuse or exposure beyond the stated resistance level is not covered under this warranty.

3. Limited Warranty

Tomell London provides a 24-month limited warranty from the date of purchase, covering defects in materials and workmanship under normal use. If a defect arises within this period, we will, at our discretion, repair or replace the watch with a model of equal value if the original model or part is unavailable.

To request service under this warranty:

• Contact an authorised Tomell service provider.
• If purchased through our official website, contact our Customer Service Department via the contact form on www.tomellwatches.co.uk.

4. Warranty Service & Shipping

If your watch requires service:

• Package it securely to prevent damage during transit.
• Do not include special straps, bracelets, or other personal items, as we cannot guarantee their return.
• While repairs or replacements under warranty are free, you may be responsible for shipping and handling costs.

If the issue is determined not to be covered under the warranty, you may incur repair or replacement charges. Additionally, if your battery is depleted at the time of service, you may be required to pay for a replacement battery.

5. Exclusions & Limitations

This warranty does not cover:

• Batteries, straps, bands, bracelets, crystals, or arrows.
• Damage resulting from accidents, misuse, mishandling, or failure to follow care instructions.
• Normal wear and tear or unauthorised repairs or modifications.

For warranty service or inquiries, please contact your original retailer or visit www.tomellwatches.co.uk to reach our Customer Service Department.

Kinde regard

Tomell team.